Important: Unboxing Video Required for Returns or Replacements
To be eligible for a return, replacement, or refund, a clear product opening (unboxing) video is mandatory.
- The video must clearly show the package being opened for the first time.
- It should capture the outer packaging, product condition, and any issues or damages.
- This helps us process your request quickly and avoid disputes.
- Without a proper unboxing video, we will not be able to process replacements or refunds.
- Eligibility Window: Returns are accepted within 2 days of receiving your item.
Return Conditions:
Item must be unused, in original condition, and with original packaging.
Personalized or custom-made items are non-returnable unless defective.
Return Shipping:
Buyer is responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping method for returns.
Refunds:
Once the return is received and inspected, refunds will be issued to the original payment method within 1β3 business days.
Exchanges:
Exchanges are available for defective or incorrect items only.
Please contact us within 24-48 hours of delivery if there is an issue.